Weber State Needs New Management

Over the past few years I have attended Weber State University convinced the “Brick and Mortar System” of college will be give me a leg up in my future endeavors. However I have constantly been shocked by the poor management and lack of communication within the Weber State Departments. Today’s experience only proved to me how disorganized Weber State really is.


This past summer my wife decided now would be a good time begin attending Weber State. She signed up for two classes and applied for financial aid. Upon receiving a few hundred dollars in a pell grants, we decided we would pay the rest in cash. However do to an unforeseen change in our lives, this was not going to be a good time to attend college and my wife withdrew from school.

We attempted to make a full withdrawal online on August 28th, the first week of school, to insure a full refund would be granted. We were informed by the website that full withdrawal online is not possible and you must do it in person or email them. Why I can email and not do it online, I will never know? This being a Saturday, my wife went up on September 1st and made a full withdrawal. After explaining her story, she was told she owed a $17 fee, which she paid.

Today, my wife received a phone call from the cashier’s office explaining how my wife owed $470+ for unpaid tuition. They told her she needed to make a payment now and wanted her credit card info. When she asked, why she was told, “This is to payback the Financial Aid that was paid for your account.” This makes no sense! Does Weber State really want us to reimburse Weber State for something we didn’t use? Due to her refusal to pay she was transferred to the Cashier Supervisor who told my wife the same story about financial aid and she could file a petition if she would like but without written proof there was no chance she would win. Her best bet was to pay the money. If we had known this we would have stayed in school, it was only $300 more.


From there, we called the Financial Aid office to find out why my wife was being charged. Within minutes they told us this was not true and nothing was owed to financial aid. They [financial aid office] got the Cashier Supervisor back on and he quickly changed his story to say we owed the money due to unpaid tuition, not for financial aid and we need to file a petition (remember that thing he told us we couldn’t win). Who hired this guy and does even know how to do his job?

We were then transferred to the Registrar’s office and they said if we withdrew online on the 28th and in person on the 1st, they could backdate the withdrawal date to avoid any fees, since it appears my wife is being charged for not withdrawing in the first week of school. But even if this was the case, why is it $400+ since 10%, at best, would have been $120.

Transferred back to cashiers and they tell us they see this problem everyday and can fix it. Apparently their computer can see when we try to withdraw online, even though it doesn’t let us. However the computer doesn’t magically fix it, you have to come and ask they check for your attempt. She found the code and backdated the withdrawal date for a full 100% refund.


Here are my questions:

1. According to the Weber State Policy Manual (See Here): “Weber State University is committed to an orderly registration process.” Then why isn’t the procedure orderly? It is anything but to register and change classes. 
2. Why did the cashier supervisor and employee give miss-information and belittle my wife into paying this bill.
3. How many other students, who don’t know about this loop hole, are being charged?
4. Why does the cashier’s office have so many problems? This is my 4th time having issues with them. Last year I had to take in a bank statement to prove I paid my tuition because they lost it. Before that they were cashing my loan payments but not applying them to the right loan. The time before that I had to let the loan department know I am attending school because they can’t communicate with the registrar’s office to find out.
5. Why can’t the departments at Weber State communicate with each other? This is one of many stories I have heard where departments all but hate each other and refuse to work together. 
6. Why can you not withdraw online, but you can by email? This makes no sense; I have to put a password to get in and do it online. But anyone can send an email. So it isn’t for security reasons.
7. How is Weber State still in business, any company that worked this way would be out of business? Oh I know, they teach people how to run business but can’t run their own, big money in this racket.

Thanks to Casey Bullock and Candy “The Cashier” for finally figuring this out. Good to see Weber State now trying follow their own policy. Please feel free to share your Weber State horror stories!